As the travel world continues to adjust its procedures and policies during the pandemic, the Cancun-Riviera Mexico region and Hotel Xcaret are doing all they can to ensure the health, safety and well-being of all its travelers and visitors. 

The resorts in Mexico are extremely diligent in their pandemic cleansing and sanitizing procedures, so please respect and follow their policies and rules throughout your stay. 

(PLEASE NOTE: THESE POLICIES AND PROCEDURES ARE SUBJECT TO CHANGE AT ANY TIME. PLEASE REFER TO THE HOTEL'S WEBSITE FOR THE MOST UP TO DATE INFORMATON.)

Air Travel
All travelers are required to wear masks in common areas at the airports. Masks must also be properly worn over your nose and mouth region while on the plane, except when you are actively eating or drinking. Travel tip: carry hand sanitzer and cleansing wipes with you on your flight for an extra cleaning measure. 

Bus, Taxi or Public Transportation Travel
Out of courtesy and respect for Mexican locals and other travelers, please wear your masks on all shuttle, bus, taxi or public transportation while in Mexico. This includes the airport shuttle provided by the hotel and all bus and shuttles that travel in between the hotel and parks/excursions.

Hotel Experience
All staff members at Hotel Xcaret will be wearing masks and/or face shields to ensure the safety of those they interact with, especially hotel guests. 

Hotel Procedures:
Upon your arrival at the resort, disinfection processes may be applied on hand luggage, handbags and strollers as well as footwear.

To ensure the effective disinfection of the areas and based on the recommendations issued by the World Health Organization (WHO), the hotel uses high impact disinfectants, with long-term residual activity, biodegradables and authorized by U.S. Food and Drug Administration (FDA) and U.S. Environmental Protection Agency (EPA) to guarantee the disinfection on all areas and surfaces where visitors, guests, and hotel staff may have contact with.

Mass disinfection is being applied on hallways, walkways, forums and areas of high simultaneous daily gathering (even while physical distancing), including parking lots. Disinfectant is frequently applied, from nebulization in access and waiting zones, to specific surfaces such as doorknobs, counters and handrails, among others.

The resort has specialized equipment for laboratory use, that helps detect, control and guarantee high hygiene standards and to ensure the disinfection long-term effect process.
All the equipment to be used for enjoying the facilities or activities, is delivered properly disinfected and placed over disinfected surfaces or customer support modules, so that the client can take them avoiding always physical contact.

Room cleaning and disinfection is carried out twice a day (during room cleaning service and evening courtesy). In addition, hotel linens are laundered according to health center standards and routine procedures.

Deep cleaning and disinfection in all business units' restrooms, showers and dressing rooms, using hospital-grade products.

Click here for additional info on Hotel Xcaret Mexico's policies and procedures regarding Covid-19.

NEGATIVE COVID TEST REQUIREMENT TO RETURN TO THE U.S.A.
As of June 12, 2022, proof of a negative Covid test is no longer required to fly back to the United States from an international location. 

So you no longer need to schedule your Covid test with the resort at check-in. The resort will however still offer Covid tests on-site for a fee for those who wish to be tested if they are not feeling well. And it is understood that should you show symptoms or test positive that you should quarantine immediately at your own discretion before flying back home.